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Listing details: A-1 American - Emergency Plumbing Service - Virginia Beach, VA

Town: Virginia Beach, VA
Phone Number: 757-420-6662
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Reviews:       Click here to add a review
1 / 10
They said it would cost $78 + change to come to the house and if I used them that would be included in the total charge. The full quote for repairing the toilet tank leak came to $356 + change. I agreed and they replaced fittings and gaskets at the bottom of the tank. That same evening it started leaking again. Called the next day, Saturday, twice and was told I could get a call back. Never happened. Called again Sunday. Told to call back Monday. Came out Monday adjustd water height. Still leaking. Now tell me a new charge will apply because they only guaranee what they replaced. I called because my tank is still leaking and the problem is still not fixed yet I am supposed to pay again? Original problem never resolved. SCAM!!
Celine T. - Virginia Beach, VA
Reviewed Mar 18, 2009 11:20AM
1 / 10
A-1 American charges $150 to come out and give an estimate. They gave me an estimate of $975.47 to snake a drain.
I refused and paid them the $150 for coming out (as they have you sign before ever looking at the problem).

Roto-rooter was next, they don't charge to come out and give an estimate, and they ended charging only $195 for the job.

Since the huge difference, almost 5 times, and from A-1's score on the BBB I feel that A-1 American is scamming to get an easy $150. I don't believe A-1 ever intended to do any work for me and gave me the extreme quote to get an easy $150.
Jason - Chesapeake, Va
Reviewed Jan 3, 2009 4:56PM
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